Iwyze policy

Good afternoon im zola lupuzi, recently i had approved with a homeloan, then my bank wanted us to do life cover unfortunately we did take iywze last week but our bank didnt accept the policy so numerous time i tried to call and send emails no respond to cancel the policy as we not gonna need it, my policy number was***5 zola lupuzi my number is ***,my fiance hilda motsegwa soga policy number was ***8 her number is *** please assist couse they will debit couse it will be unnecessary thanks