LS
Lesley S

1 reviews | Active since Jul 2020

08 Jul 2020, 23:11

IWYZE PATHETIC AND INVASIVE AT CLAIM TIME

PATHETIC and invasive. I was claim three for 7 years other than some break ins and smash and grabs. No DUI no accidents. Had an accident 3 am in the morning. Phoned them told them the truth performed a rolling stop living in the cape flats, a known crime area at 3 in the morning. After that I was asked for bank statements to check if I bought liquor, gps data from my cell phone, tracking information from my car, Wanted numbers from my work colleagues to interrogate them. Spoke to me like I was a ********. After all that they found nothing in their witch hunt but the claim was denied because I did not perform reasonable precautions becuse of the rolling stop. Not only did they not verify if it was true, they believed nothing else I told them and required proof but this was the gospel truth and that was enough to deny my claim. Do yourself a favor don't sign up with iwyze they effrcient at taking your money but when it comes time to pay out, they will not be their to support you in that traumatic time.

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Replies (1)
iWYZE
iWYZE's reply09 Jul 2020, 09:21
Official
 Dear Lesley,

We acknowledge receipt of the complaint and the contents thereof have been duly noted. 

We regret to learn that our service regarding your All risk claim has disappointed you.

We will escalate the complaint to the relevant department for urgent assistance.

Regards
The iWYZE Team