AG
Ashlena G
1 reviews | Active since Nov 2016
30 Apr 2020, 06:19
Iwyze-Old Mutual...Absolutely the worst
I'm having a frustrating experience with Iwyze insurance which is with old mutual. I decided to cancel my policy as it didn't cover me for certain benefits. I was told I will be called back. I called again transferred to cancellation department then they cut me off, even sent a request on facebook and was told that I will be called back. It seems like the fb agent blocked me. No one calls back. This morning I got debited before my debit date that was agreed on. This is my first month with Iwyze. I want to cancel.
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Replies (2)
iWYZE's replyOfficial
30 Apr 2020, 10:48 Dear Ashlena,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
iWYZE's reply30 Apr 2020, 10:48
Official
Dear Ashlena,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
AG
Ashlena G's updateReviewer Update
30 Apr 2020, 17:43Hi. Thank you for your reply..Please also include include in your escalation my reimbur*****t for the amount that was debit. I also need reference numerator your escalation.
AG
Ashlena G's update30 Apr 2020, 17:43
Reviewer Update
Hi. Thank you for your reply..Please also include include in your escalation my reimbur*****t for the amount that was debit. I also need reference numerator your escalation.