IWYZE-OLD MUTUAL/MUTUAL & FEDERAL

I Wyze underwritten by Mutual and Federal have repudiated my claim and gave three reasons. I asked them to expound on the 1st reason and submitted 3 questions to them. They completely refused to answer those questions (as this will expose their flawed reasoning in repudiating).Yet they still expected me to make representations and appeal to them on the decision. How do I argue my case if they have not made clarifications on their reasons. Well for expediency I made the appeal with available information.But I took them to the Office of The Shortterm Ombuds (OSTI) for failure to answer the 3 questions of clarification. Ombuds gave them 14 days to engage me or reply to the Ombuds. They have failed to either engage me or reply to the Ombuds. Now the Ombuds wants to give them more time. FOR WHAT??? I tried to engage I wyze but they have refused to speak to me on the basis that I have spoken to the Ombuds. How do you give a reason to a client and fail to provide clarity on your reason? They even have no regard for the Ombuds. Big insurance companies do as they please!! It going to be a costly to me but justice will prevail.