1 reviews | Active since Jul 2018
Iwyze old mutual household insurance Terrible service 22 days of utter Hell
We have lodged a household content insurance claim on the 3rd of January 2022. My wife is the policy holder, as her husband I am entitled to follow-up as I have been doing for the few weeks. It has been 22 days since the claim ,We have Never received a call from Iwyze old mutual NEVER We have called more than 15 times myself and my wife to Great expense. We hold the line for a minimum of 20 mins each time.
We have had people come and go to our house to fetch 2 items ,a huge security risk which I have complained about during the "inspection and collection:" of 2 small items from various companies to show the level of incompetence we have been subjected to. The worst part is that all that we receive are apologies and empty promises.(which we do not need nor welcome anymore) let alone the unprofessional and extremely RUDE call centre staff,the last straw was the previous Friday (21st January at 15:30pm) where we held the line for 35minutes while an unhelpful agent was clearly deliberately pretentending to not here us and continued chatting with her colleagues as it was closer to end of day. My claim is for a MICROWAVE (essential good ) and A LAPTOP,Which forms part of my working tool). We have been left inconvenienced for 3 weeks,totally unacceptable. I Need assistance as I am Extremely frustrated and utterly disappointed by the appalling non existence service. We regret the day we moved our houseld insurance to Old Mtual from a competitor as my wife has policies there we thought it will be of great benefit to merge,what a regrettable move. Our claims number is ;***. The Telephonic recording they claim to record will detail our horrific encounters with Old mutual household insurance department over the past 22 days on hell. We are disappointed beyond measure and currently struggling to cope. We have Never missed a premium ,22days is total unacceptable. Please help bring an end to this Nightmare.
We acknowledge receipt of the complaint and the contents have been duly noted
We regret to learn that our service has disappointed you.
We note that your claim is still being validated by our internal claims assessor, this process entails the confirmation of the information supp**** to confirm the validity of the insurance cover and whether the claim falls within the ambit of cover.
We have escalated your concerns to the claims team to expedite the claim.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted
We regret to learn that our service has disappointed you.
We note that your claim is still being validated by our internal claims assessor, this process entails the confirmation of the information supp**** to confirm the validity of the insurance cover and whether the claim falls within the ambit of cover.
We have escalated your concerns to the claims team to expedite the claim.
Regards
The iWYZE Team
1. During one of the many calls we made around day 10 or so it all the informatio was confirmed and the technical report concluded according to one of your Incompeten agents,all the validation was confirmed and they said they were waiting for 1 last Quotation as they have some already.
I expressed that I am self employed and rely on my laptop claims that have cleared fallen on deaf ears.
Also A microwave is an important part of my day to day life.
Your company is too quick to act and call should one miss payment.
I have been expecting the same speed.
12 days for a quotation is absolutely ridiculous!!!!
I have had a vehicle Claim sorted within a 2 weeks,sometimes that costs 50X more.
I expect to be contacted today with a final verdict and conclusive ACTION !!!!
For me to come to this platform should tell you that We have had enough of your Empty promises and Standard PR answers.
Do something!!!!!!!!!!
1. During one of the many calls we made around day 10 or so it all the informatio was confirmed and the technical report concluded according to one of your Incompeten agents,all the validation was confirmed and they said they were waiting for 1 last Quotation as they have some already.
I expressed that I am self employed and rely on my laptop claims that have cleared fallen on deaf ears.
Also A microwave is an important part of my day to day life.
Your company is too quick to act and call should one miss payment.
I have been expecting the same speed.
12 days for a quotation is absolutely ridiculous!!!!
I have had a vehicle Claim sorted within a 2 weeks,sometimes that costs 50X more.
I expect to be contacted today with a final verdict and conclusive ACTION !!!!
For me to come to this platform should tell you that We have had enough of your Empty promises and Standard PR answers.
Do something!!!!!!!!!!