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Siyanda M

1 reviews | Active since Dec 2019

29 Jul 2022, 16:16

Iwyze not fair at all

I wyze made my experience very bad, last day of the car hire and they were very slow in authorizing my car to be fixed, I send them emails and they ignore, now it's my fault that they were slow? They not even authorizing extension at Avis, I also have places to go but my car is stuck and it's their fault... Not fair at all

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Replies (5)
iWYZE
iWYZE's reply29 Jul 2022, 16:57
Official
Dear Siyanda
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the team for urgent assistance.  Kind regards The iWYZE Team
SM
Siyanda M's update05 Aug 2022, 10:54
Reviewer Update
Avis asking me to return car because iwyze has not extended my courtesy car, since the day I complained no one has extended... Avis asked for an email to *** please email this person as they want recover my vehicle and it wasn't my fault that your process takes long... Plz extend my rental,....
iWYZE
iWYZE's reply05 Aug 2022, 11:15
Official
Good day Siyanda

Thank you for bringing this to our attention. 

We will liaise with the team regarding your rental. 

Kindly expect feedback directly from the vehicle rental team. 

Yours sincerely The iWYZE Team 
SM
Siyanda M's update08 Aug 2022, 09:23
Reviewer Update
What's the update in this? #+any reason why my rental is not extended? I wyze takes time to respond and ignores their customers, which rental team Is dealing with this? I'll move from this bad insurance.. I can't deal... Always slow mxm..... *** that's the email for extensions
SM
Siyanda M's update10 Aug 2022, 07:50
Reviewer Update
No feedback on this still... Mxm I wyze