1 reviews | Active since Dec 2014
Iwyze miscommunication and refusal of claims
I took insurance with them for my household contents. The cosultant did not advise me that i should not add everything and specify certain items seperately. I tried claiming for my items that were ****** and i was told that i needed to specify it. To which i advised that the consultant did not tell me this This entire time i was under the impression that everyhing in my home is covered but now they dont want to cover my claim. I asked for a call from the manager so that i can figure out a way forward or if i need to involve the ombudsman. I also requested the sales call as evidence that i was not advise correctly.
If anyone knows of a way that i can be assisted with my claim or who i can speak to about the miscommunication from iwyze please help.
We acknowledge receipt of your complaint and regret to hear our service has disappointed you. Please note we have escalated the matter to the claims department to investigate this and provide you with feedback.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to hear our service has disappointed you. Please note we have escalated the matter to the claims department to investigate this and provide you with feedback.
Regards
The iWYZE Team
On the 29th October 2024 the claims teamleader phoned me and gave me a whole load of BS about why they are not wrong and that they have rejected my claim so i need to escalate to their objections department. I was told that they would assist and if they are in agreement with the rejection they will let me know and provide details for the ombudsman. I escalated to the objections department on the same day however still no feedback till today the 5th November 2024.
On the 29th October 2024 the claims teamleader phoned me and gave me a whole load of BS about why they are not wrong and that they have rejected my claim so i need to escalate to their objections department. I was told that they would assist and if they are in agreement with the rejection they will let me know and provide details for the ombudsman. I escalated to the objections department on the same day however still no feedback till today the 5th November 2024.