Iwyze lenient to respond to claims

When i signed up for Iwyze, the consultant were friendly and it took for about less than a hour for me to sign up and leave my previous insurance however I got an accident last month and it's now more than a month and there is still no way forward with regard to my claim. All i want to know from this company is whether they approve my claim or not so that i can move on with my life.

I was even told by the consultant that Iwyze does not have a standardised policy of timelines on which they should respond to their customer's claims. I was told that the timelines depends on the unit handling your claim so this means my claim can take even a year before getting a response from the insurance.

All i want to know is whether Iwyze rejects or accept my claim simple as ABC and I feel like a month is more than enough for them to make a decision, if the it doesn't take them more than a month to deduct their premium from salary why does it take them more than a month to respond to my claim?