iWyze lacks communication and customer service!

I had taken out a medical gap policy with Old Mutual and had wonderful service with them, never an issue and turnaround time was good! Then I was informed at the end of 2016 that iWyze was taking over my policy from 01/01/2017 and it went from a 10/10 customer service to a 0/10 with iWyze. First bad encounter was doubling my premium as of 01/01/2018, which they gave me some copied pasted response about the industry and your competitors etc nothing about me as your customer, which was the first indicator of the poor customer service I would continue to receive with iWyze. I submitted my first claim with iWyze almost a month ago on 11/04/2018 and the same claim again on 16/04/2018 (because they have the wrong email address on their claim form for you to submit your claim to), I had to keep contacting them or I would not receive any feedback, but because of the long weekends their staff was on leave so my claim was still sitting with the processing department. I sent an email again yesterday 08/05/2018 asking if anyone still works in the processing department because I have not received any response as yet. Only to get an email response with a rejection letter today 09/05/2018, dated 03/05/2018 (never received this letter until today! I was **** to and told that this was sent to the member. I AM THE MEMBER! YOU HAVE MY CONTACT DETAILS AND YOU DO NOT SEND ME THE FEEDBACK BUT HAVE THE AUDACITY TO LIE! or perhaps has my letter been incorrectly sent to another one of your clients??? I could believe that this is possible with your company. Whoever you claimed to have sent it to was not me). I am more upset about the terrible communication than the fact that the claim was rejected! iWyze, I would rather move to a more reputable medical gap cover insurance company because of their customer service and proper communication than to deal with your *********** staff! Clearly customer service and effective communication is not valued at iWyze. iWyze is an embarrassment to Old Mutual!