DM
Douglas M

1 reviews | Active since Jul 2013

08 Aug 2022, 11:25

IWYZE is the worsed insurance in the country don't join them

on the 20th June i put in a claim and send documents within the 1st week , and i called i talked to Kaashifa and she told me all is fine and aubrey will call me next week to finalise everything, aubrey never called two weeks later ,I called again to find out what's going on , talked to Wandeka and she told accident report ,sketch and copy of my license are not there (send in the 1st week of claim) , I send these things before , I resend everything back to Wandeka's email ,ccd Aubrey and she never rep**** ,even though she received everything I send .

Called again and talked with kaashifa. She told me Wandeka is not at work , and notes are not put on the system to show what was received. She will ask Aubrey.I let two days pass with no calls from any one , and i called again and talked to phumla and she told me that all is in order that aubrey received the documents and all will be send for review and they will call me , they still didn't call me .

today is 03 AUGUST 2022 still no call or finalisation of my claim i called again spoke to Ushaan and he says the claim is still on review . today is going for two months

iwyze is the worsed insurance i have ever been in they are quick to take your money and slow to to even consider claims .

0
Replies (3)
iWYZE
iWYZE's reply08 Aug 2022, 12:01
Official
Dear Douglas
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards
The iWYZE Team
DM
Douglas M's update08 Aug 2022, 14:04
Reviewer Update
I'll wait and see if this will be seen as an urgent matter cause I wrote an email to your complains department and still no response from them too.
DM
Douglas M's update18 Aug 2022, 09:08
Reviewer Update
these people are ***** , the claim has three month now still not resolved i call every day and i am being told they will call back and no one ever calls , my life is disrupted cause of this i can use my car but every month debit orders are going off . this is my 1st claim i never had a claim and i been paying this insurance for years . i call every day and i am being told they are experiencing high call volumes they will call me back , how the hell does a person answer a call and tell you that they have high call volumes and not resolve your query .