YC
Yugendren C

1 reviews | Active since Jan 2016

13 Jan 2016, 19:13

IWyze is *******

I have a problem maybe you can assistants me I have a vw golf velocity which had a slight front smash Iu insured with iwyze was insured with outsurance changed due to a call centre call to better qoute I insured the based on retail value last year but had an accident on the 25th December 2015 the car was taken away last week to have the vehicle assessed which I requested the vehicle be assessed at my place which Dinesh insisted that it needs to go to Durban Pinetown panelbeaters or SMD for as*****t the qoute for the vehicle was done at Durban pinetown panel beater's which was a ******* qoute done in order to esqulate the value of the qoute so the car can be written off I request that I can get my own qoute closer to home so I don't get ******* but when requested dinesh said no they cannot do that my car is a free owned car when I took the insurance that was not specified fether more know they want to charge me storage for the assessment which they requested or i drop my claim the car has a small front centre smash not on side panels How many people also have been ******* the guyz in queensmead industrial park panelbeaters which deals with hollard says iam getting *******

0
Replies (1)
iWYZE
iWYZE's reply14 Jan 2016, 08:55
Official
Hello Yugendren,

We are sorry to learn that you are unhappy with the service that you have received from iWYZE and how your claim was dealt with.

Your complaint ref. is Complaint Ref: MF-***

We can confirm that your matter has been escalated to our Claims - Motor management to produce the merits of your claim, after reviewing, we will revert back to you with an outcome.

In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.

Kind regards
Rodwell
iWYZE Team