IWYZE is no wyze

An Old Mutual iwyze pineapple client drove into my vehicle caused an vehicle incident and the feedback was poor, camera footage was shared, assessor asked for same footage to be shared and then the prolonged wait happened while time was used as an playing field vehicle storage fees were accumulating and just no feedback, the case was then also referred to quest claims solutions where I was send an email to say "this won't be entertained" and then claim closed. It sound like IWYZE is no wyze , why won't insurances make sure of correct support and get lawyers involved via internal legal department