ZG
Zwidofhelangani G
1 reviews | Active since Apr 2019
13 Dec 2022, 17:36
iWyze is Expensive and the service is really bad
I am really disappointed with iWyze. I was involved in an accident where a guinea fowl damaged the front right side of the bumper and the fog light but iWyze requested that I pay over R9000 for Excess in order for them to fix the bumper. My excess should be between R3***, R3000 being the basic and the latter being the standard Additional excess. Thats ridiculous!
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iWYZE's replyOfficial
19 Dec 2022, 08:13Dear Zwidofhelangani Gabara
We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please note that we have escalated your complaint to the team for urgent assistance.
Regards
The iWYZE Team
iWYZE's reply19 Dec 2022, 08:13
Official
Dear Zwidofhelangani Gabara
We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please note that we have escalated your complaint to the team for urgent assistance.
Regards
The iWYZE Team
ZG
Zwidofhelangani G's updateReviewer Update
08 Mar 2023, 09:56 I would like to understand why my complaint has not been resolved despite being escalated. It seems unfair that I am expected to pay approximately R9500 for the front bumper damage while you are only covering about R1500. As a paying customer, I am concerned about the value of my premiums and the lack of assistance in this matter. Additionally, I have noticed that my premiums have increased recently, which adds to my frustration. Could you please explain the situation to me?
ZG
Zwidofhelangani G's update08 Mar 2023, 09:56
Reviewer Update
I would like to understand why my complaint has not been resolved despite being escalated. It seems unfair that I am expected to pay approximately R9500 for the front bumper damage while you are only covering about R1500. As a paying customer, I am concerned about the value of my premiums and the lack of assistance in this matter. Additionally, I have noticed that my premiums have increased recently, which adds to my frustration. Could you please explain the situation to me?