AM
Anza M

1 reviews | Active since Jan 2016

12 Oct 2023, 10:03

Iwyze is dishonest and a ****

I called iwyze after I had received a reviewed insurance policy for my vehicle on the 30/08/2022 and no one took my call, I sent a request for call back and they didn’t respond.

Today on the 12/10/2023 I received another reviewed policy with a different amount. So I called the insurance for clarity, the consultant called Lebogang Mokoena told me that the two reviewed policy are not the same , one is for excess and the one is premiums, so makes no sense. I then request him to do a review for me on my premium then he says there’s nothing he can do, the consultant did not even do a security check to verify if he was talking to the correct person which means he could easily divulge my information to anyone who simply has my id number because that’s what I gave him. We spoke for 9 mins with me asking questions and him answering.

When I request him to do a review for me he said he had nothing for me and asked him how he knew he had nothing if hasn’t even ask me all the question that relates to my schedule and he hasn’t even asked me security questions for verifications. He said he did that on his own while I was talking to him.

Iwyze is a horrible insurance company. I bought my car 5 years ago, 5 years later they still expect me to pay the same amount money for premiums that I payed when the car was still new.

The consultant justifies payment of high premiums by comparing it to a loaf of bread. What type of nonsense is that.

0
Replies (3)
iWYZE
iWYZE's reply12 Oct 2023, 10:33
Official
Dear Anza 

We regret to hear that our service has disappointed you and understand your frustration. 
Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 

Regards 
Iwyze Team 
AM
Anza M's update12 Oct 2023, 10:51
Reviewer Update
So my request as a paying client basically means nothing to you, you going to use my dissatisfaction to improve your business not try to assist on my concern. Shocking
iWYZE
iWYZE's reply12 Oct 2023, 10:55
Official
Dear Anza We acknowledge receipt of the complaint and the contents have been duly noted.
 
 Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
 
 Kind regards