IWyze is by far the best insurance

I had a claim with iwyze for a pothole damage, they took 3 months to approve but the guy who called to let me know the claim was approved was really respectful and apologized for the delay from iwyze. Mpho Soko assured me that my repair process will be a priority and it was. Thank you so much Mpho Soko.

My car was booked into renew-it for the repairs but when it came back after 5 days it started showing warming signs that the wheel sensor from the replaced rim was missing. I got back to renew-it where they really were condescending and stopped responding to my emails and calls, they even stole my car connnector and told me things get lost at their workshop only for them to send me a wrong cable when I complained again renew-it said they don’t drive the new Mercedes so they wouldn’t know even though on pictures they took fir my belongings only that cable was in the picture not what they gave me. I complained with the wheel sensors and the charger Mpho Soko then referred me to his manager to be assisted quickly. Flippie Pieterse contacted me saying I should take the car back to renew-it for the sensor and the cable connector. Renew-it said they replaced the sensor and were ordered to buy me the new Mercedes connector by Flippie Pieterse. I left again but the sensor was still not detected, I took the car to Mercedes to be assessed only to get a report that the rim was not replaced amd the sensor was old and not the origins that was working fine. I was so livid and disappointed but Flippie would call and calm me down and engage at a level where you’d not expect from insurance companies and he’s make me laugh saying iwyze will see this through. Renew-it was ordered to buy me two brand new rims as they had already claimed a new rim from iwyze even without buying a new rim or checking the rear one. Rims were bought went to fit them in the third time only to see renew/it used a no name sensor that was very old for a 2020 Mercedes Benz amg line. I went back to renew-it they were still condescending and told me I won’t be helped it’s between me and tiger wheel that they sent the rims to. Flippie Pieterse said I can take my car to Mercedes again and get a quote that iwyze will help. I did amd renew-it was ordered to pay Mercedes to fit new sensor. Flippie kept contacting at least twice a day to see how I was as my plans and work had been inconvenienced by renewit. Renew-it paid Mercedes for the sensor. The invoice renewit showed me was R26 000 for repairing a rim at R1000 cost and *****ing my original sensor. Whereas the labor and costs for two brand new rims with the sensor at Mercedes was below R15 000 excess that i paid.

I am thankful all my problems were resolved and attended to by Flippie even getting renew-it to pay Mercedes Benz to rectify their problems. I am glad I chose iwyze they really proved to be the best my car was fixed and is in good condition after Flippie sent it to Mercedes.

I would recommend iwyze to everyone, the service I got was really impressive. Iwyze really is the best insurance company by far.

Thank you Mpho Soko and Flippie Pieterse, your company is lucky to have people like you. Your service is amazing and your treatment to your customers is nothing less than a world class customer service.