Iwyze is becoming worse everyday

On Sunday the 28th May 2023 around 7:40 my wife was involved in an accident. On Monday I called Iwyze to submit a claim. I was told that a call has been logged and that she will be contacted so that she can lidge the claim herself, even though I am the policy holder. Today is Wednesday and nobody has called her. The matter is delayed from the outset. I am very disappointed with this treatment. This shows that this company is worsening instead of improving.