IWYZE IS A **** ?!!POOR SERVICE

Im in insured with Iwyze policy car insurance with the asset description 2014 U VOLKSWAGEN TOUAREG 3.0 V6 TDI TIP BLUE MOTION is still under finance with MFC DVISION OF NEDBANK. On the 28th of November 2020 Saturday at about 23h45 pm was involved at accident at near Pongola Kwazulu Natal and I called road assistance to come and take the car they sent towing to picked up my car on the 29th of November 2020 Sunday at about 6h51 am, They took my car to Marvic panel beaters in Richardsbay. On the 12 February 2021 Friday at about 9h01 am received sms from Marvic panel beaters confirming the approval and delivery of my car and we started communicating with phone calls, sms and whatsapps with Marvic panel beaters regarding developments at my car and communications with new developments. Updates started on the 9th of March 2021 Tuesday AT 11h25 am, 11th of May 2021 Tuesday got whattsapps from Bridgete Marvic panel beater employee. On the 28th of June 2021 Monday go to Marvic panel beater to collect my car as I got a call from Shanton to come and collect my car when I arrived there a lots of thing were ****** from car I was unhappy, First they told me that the battery is finished while it was still new, They said a level control pump is damaged while it was ******, My car was worse than the day the towing took my car, So I logded a complain to my insurance about all damages and delays at Marvic panel beater, Their response was to take the car back to panel beater, I took the car to panel beater I wrote severals email with no response form Iwyze insurer, I requested a courtesy car because I don’t have a car to go to work only response I got they are still investigating, The car is still under finance im paying instalments without a car for 9 months and the disc has expired 0n 2021/07/31 Saturday the car is at Marvic panel beater, The Iwyze insurer is debiting premiums but they know that the problem is not resolved, Im up to date im not owing any premium but im treated like im owing ot it because im black race, Im unhappy right now please help me solve this problem and get my car back, Iwyze is not doing enough to help me with my claim and don’t care about me only cares about my money. I will be happy if my problem will be solved. Thank in advance Regards Unhappy Mr SN Gumede, Claim number ***, cell number *** or ***