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kM
keoagile M

1 reviews | Active since Sept 2011

05 Oct 2021, 11:32

Iwyze is a ****

I logged a glass claim with Iwyze on the 29th of september *** the claim was sent to autoboys, the service was bad from auto boys. they brought a grand mark door glass that I disapproved. called Iwyze to follow up as I wasn't happy with the glass was told my vehicle is nolonger under warranty and the grand mark was the glass they approved. I fail to understand why should I pay 950 access for a glass that grand mark quote R500 for? please explain the logic in that.

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Replies (3)
iWYZE
iWYZE's reply05 Oct 2021, 12:31
Official
Dear Keoagile
 
 We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
 Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards
 
The iWYZE Team
kM
keoagile M's update06 Oct 2021, 07:38
Reviewer Update
Still no call from Iwyze, as per Autoboys I can't get the glass I want as my car is out off warranty. I was never told that should I want a glass for my car I would get generic glass. Still need to know the Thinking behind Iwyze wanting me to pay 950 excess on a 500 glass. how much will they be paying towards the glass? reason we have insurance is for peace of mind but in Iwyze situation is to get a headache. its a full 7 days with out a glass on my car but they already debited my account, not generically LOL. waiting to hear what story they'll try to spin
iWYZE
iWYZE's reply06 Oct 2021, 09:08
Official
 Dear  Keoagile 
 
We acknowledge receipt of your complaint and the contents are noted. 
 
Please be assured that we have directed your request to the Disputes department for resolution.  
 
Kind regards 
 
The iWYZE Team