Iwyze is a ****

I called Iwyze today to cancel my life policy because another company is offering a life cover of the same value at lower premiums.I spoke to Elsa Molopo who was not helpful at all when i was cancelling she did not ask me if I want to cancel the policy with emmidiate effect as they already took premiums for this month so I was under the impression that I will be covered unti 31 December 2018.I only found out that its effective emmidiately after she has cancelled the policy and she told me that its not her job to let me know as a customer before cancelling,so I asked her if Iwyze will refund me my premium she told me that they won’t and that I should have called at the end of the month to cancel if I wanted cover for the whole of December and now should something happen I won’t be covered.I also asked her to check on the system why I was paying commission because I didn’t get any financial advise when I took out the policy I app**** online she told me that its not part of her job and that she’s just a customer service agent and not a sales person when I asked to be transferred to the manager I had t to hold until the airtime ran out.