Iwyze is a ****!!

During 04-09-2025, my dad's car, which was insured with Iywze, was involved in an accident, He was told it was investigated by Mr. Ivan Fourie of Iywze. who took a month to complete a report after three occasions where my dad put pressure on him as he was delaying and not answering calls, he would go on holiday while the claim was still pending, with no handover to any other person to proceed while on holiday. Ivan Fourie was given all details and documents pertaining to the claim, he made calls to the people involved in the accident, and we were very responsive to every request he needed.Today, the 6 of October 2025, after a month, in the morning,My dad personally called Ivan Fourie for an update on the claim. He started calling Him on the 3rd of October 2025, seeing that it was a period of a month with no progress report, and Ivan said on Friday, he was in his child’s meeting or event, at school and would call us today in the morning, Seeing that Ivan Fourie was not calling, we called him and he said we would be called by his manager, who eventually called at about 15:00 pm at 06 October 2025, and he said Iywze is rejecting the claim. Iywze, despite informing My dad on the 6th of September that his vehicle was damaged beyond economic repair, continued to deduct its instalment on the month-end of September 2025, something that they were not supposed to do. My dad wants his premium refund. We are very disappointed with this insurance company.