Iwyze is a *******!!!!

I cannot believe this company. I've never claimed and now when there's damage on my vehicle that needs attention, they're looking for the cheapest solution which requires me to pay an excess but they won't pay anything. I've only taken my car to the dealership and surely, as a customer whose never claimed, I should be allowed to take my vehicle to the repair shop that best attends to my vehicle. But they're just here to make money. Victoria Ntsala only responded because I posted on here and the feedback is that my claim is on hold because there's an excess. Is this how Old Mutual looks after it's customers? This is disgusting and pathetic