iWYZE insurance - The worst service I've ever received

iWYZE has to be the worst "Insurance" on the planet. I submitted this claim on the 1st of October after holding for hours on the 30th September and several attempts to upload the claim in the iwyze hub app after my accident. No one from iwyze contacted me to update me on the claim thereafter until I started calling again to find out progress. Eventually, on the 6th October 2022, an "assessor report" was received by Iwyze and since then, no further communication was provided to me.

Until last week when I (again) called iwyze to find out what is the hold up on my claim. And law and behold, all this time, there was a consent document that was apparently missing on my side. Yet no one (not even the app) communicated this to me. I was promised by the agent that iwyze has shifted my claim to be handled by another person (from an agent who never gave me feedback on my claim to now a person with name TCAMOETE according to the message I received, who also failed to contact me, although I was promised to receive urgent attention).

The message sent by iwyze does not even give detail of the number or email of the person handling your case so one can't even follow up on email and that person doesn't even give the client courtesy to call and update me.

I have again called iwyze today and have been informed by another person (who ans**** the call) that TCAMOETE (who has not even bothered to contact me) says that they are waiting for their manager to process the claim. 25 days later!

I keep wondering what would happen to me should I actually get into an accident that would leave me injured and without a car. Is this how I would be left on the side of the road by iwyze? Is this how stressed I'd be left after submitting a claim after 25 days of waiting?

Please get these guys to account or ask them to stop offering the insurance service if they can't deliver. And the worst thing is that when I was getting insurance, I was called more than 10 times in a day by iWYZE. Yet, now that I need them, they do this to me. I am extremely disappointed.