1 reviews | Active since Oct 2019
Iwyze insurance refuse to settle my car
case no. *** base on the following reasons -On 5 April 2019 I was involved in accident where the car was damaged at front and rear side -the car was taken to unlimited penalbeating in rustenburg and done quality check at bmw in rustenburg - a month later the started making noise from the front when driving only -after that I booked the car at rustenburg for service but they didn’t tell me if there’s anything wrong with the car -on September the car was making too much noise from the front -I took the car to club motor in Pretoria for brake pads change and for them to check what’s causing the noise from the front -I was told that the car was involved in accident before and it was not fixed according to BMW standards -also the car is leaking oil from the gearbox -the car was signed back to me and advised to take it back to BMW in rustenburg for quality check again -I wasn’t advised not to drive the car after the inspection was done,simply means that the car was still drivable -I booked the car at rustenburg BMW two(2) times but the service was not confirmed with me -on 30 September 2019 the car burned down while driving -The fire was coming from the drivers side in the bonnet -on the photos of previous accident it shows that the car was leaking something from bottom -from the feedback I got from the assessor,he said that the radiator was leaking but the quote I have from unlimited penalbeating doesn’t show that radiator was fixed either -The car was damaged from previous accident but it wasn’t fixed correctly and No proper quality check was done on the car according to the information I have Right now the insurance doesn’t want to pay cuz they say i did give the car attention
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
