iwyze Insurance not so wise

<p>I have been trying to lodge a claim with my Insurance company (iwyze, a division of Old Mutual) for the past 2 weeks, without success. My first email of 27 July 2017 was acknowledged with Ref.# ********** 7 with a promise of a response from an Agent within 2 days. A second email was sent on 2 August 2017 as no response was received to my first email. This was acknowledged on 2 August 2017 (Ref # ********** 5) with a promise of a response from an Agent within 2 days. As no response was forthcoming a third email was sent on 7 August 2017. Another automated acknowledgement was received on 8 August 2017 under Ref. # ********** 8, again promising a response from an Agent within 2 days. Nothing happend so I SMS'd SERVICE to 33771. My message was quickly acknowledged with a promise that an Agent would contact me shortly. To date I have had no contact with any Agent from iWyze. A very disappointing and frustrating encounter with a major INsurance company. (Maybe OUTsurance is the way to go?).</p>