KM
Kele M

1 reviews | Active since Apr 2015

12 Sept 2025, 10:30

Iwyze Insurance – Frustrating and Useless Claim Process!

I logged a claim for my broken camera under All Risk cover. Registered it on the portal, but it never reflected. I then phoned because no one responded, and was told a consultant would call me back “shortly.” Three hours later – still nothing!

It is beyond frustrating to keep using my own time and resources to chase them. If you call the wrong department, they simply tell you to hang up and call again instead of transferring the call. Absolutely no accountability or urgency in assisting clients.

This level of service is unacceptable. Think twice before insuring with Iwyze!

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Replies (1)
iWYZE
iWYZE's reply12 Sept 2025, 10:35
Official
Good Day Kele M,

We're sorry for the disappointment caused. Your experience is not what we aim for, and it’s being escalated for review and follow-up.

Regards,
The iWYZE Team