GG
Gurswin G

1 reviews | Active since Jul 2023

10 Jan 2024, 15:09

iWyze- Insurance ******

iWyze from Old Mutual and their claim assessors are ******. When submitting a claim on a car insurance claim, iWyze "appoints" an assessor. The assessor will conduct a "digital" assessment of the damages. This negatively affects the client, as not all damages can be seen or captured in a picture. The assessor will continue to write up an assessment report in favour of the insurance company. In this case, iWyze from Old Mutual. Any subsequent assessments to counter the ostensible "assessment" by the assessor will be for the effort and expense of the client. This "assessor" will typically not even be in your province. As with my claim. The process is designed to frustrate the client and not to pay possible insurance claims. Please insure your valuables with a reliable insurance company. I found iWyze to be shameful and dishonest with their clients.

0
Replies (2)
iWYZE
iWYZE's reply10 Jan 2024, 16:40
Official
Good day Gurswin, 
 
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. 
 
Regards 
The iWYZE Team 
GG
Gurswin G's update12 Jan 2024, 22:00
Reviewer Update
Dear iWyze Team,

Soon after logging my complaint in Hallo Peter. One of your consultants phoned and was very apologetic and promised that you would be in touch and correct the situation. Sadly, no one phoned or made any attempt to contact me.
But what did I expect? When it comes to paying out claims, iWyze knows how to duck and dive their clients.
You should be ashamed of yourself.