Iwyze insurance claim

To whom it may concern, we have been in an accident on June 20th which was the result of one of Iwyze clients who caused it, claim was logged and all supporting documents have been submitted, why do we need to wait 45 days (over a month) for the claim to be processed and the claims administrator still tells us it will take her 15 days to go through paperwork??? this is not our fault and we have to sit with a damaged vehicle , please prioritise this and get the claim sorted in this week still, again we have to suffer because of someone else's mistake.