IWYZE INSURANCE

I have been with Iwyze for about 3years and reluctant to change due to admin and think that all these insurance company they racially profile.

I put a claim on 17 April 2022 and after holding for more than an hour for a claims consultant to answer my call.

If you call trying to buy a product and your call is cut for any reason, they will call you back summarily, but when claiming you are not treated the same as you will hold and you always have to fight to get your matter finalised.

Once you are a client of IWYZE, you are not appreciated which is evident in my claim process.

IWYZE's business model is to get clients, but not to keep them. It takes 2 minutes to get a quote, but 2 months to get a claim finalised.

I will be shopping for a better service in this regard.

Today is over a month and my claim has not been finalised as yet. I sent emails to no avail.

The last update on my claim details via their IWYZE App was on 19 April 2022.

I keep on receiving calls once a week from the same person asking me the same question they asked the previous week, which is what other insurance have you used in the past and my answer is only Iwyze. For the previous 4 weeks and that the claim is sent for validation since the 19th of April 2022.

The treatment is patronizing and insulting to ones intelligence. Please stay away from IWYZE