Iwyze insurance

I claimed for hail damage on my car on the 29 Oct 2023 - to date the car is still not repaired - I called the insurance many times complaining of the time it takes to repair - there are too many back and forth between insurance- panel beater and the accessor- in my 20 plus years of being insured this is the worst customer service ever recieved- always promise to call back and they never call back. I wish the insurance can take responsibility and accountability of the repairs process instead of blaming the service providers that they have appointed