iWyze insurance

Hi, on the 1st of June 2018 my car was stollen in Glenwood, thanks to Ctrack tracking it was recovered 2hrs later. What follows next is nothing but poor service delivery from the insurer, iWyze insurance. Firstly it was the 10days at the insurer's impound awaiting assessment of the damage, after that it had to wait 5more days to get an authorisation letter to be sent through to the Panel beater which i had to send an email out to get it delivered. The Panelbeater promised me a 10day turnaround which meant that i will get my car back on the 23rd of June, on the date promised i phoned the Panel beater who told me that they require an additional authorisation for some parts which then fell back on the Assessor's review( an agent called Straightthrough) boy did i phone the iWyze claims office timeously whom i have grown to know them by names: Tshepiso, Buhle, Bianca, Lungile, Yolanda & Pretty to think these numerous calls and 20plus e-mails would speed up anything from the Assesor who apparently has the power to give an approval or reject any additional claim, last week friday the 28th Pretty from iWyze managed to get me a hired car * bless u Pretty* to say the least i since have been copied in an email questioning the progress and the guy by the name of Lendert Joubert hasn't bothered saying anything with this matter and so as iWyze claims department. Till today 2 months later my car is still with the Panelbeater and now im starting to belive iWyze owns this car now i just don't know it.

I really am ****ed off by the lack of urgency regarding this matter which i think its poor service delivery, this happens to be my first claim with the insurer, premiums are up to date but its been 2 months & i still haven't received my car back, God knows if i still have the car. I have been this patient but is is utterly BS of a service i'm receiving.

If this car Nj 49052 plates is no longer mine please inform me if or otherwise please stop this BS service and deliver your rightful service like how i pay my premiums religiously

Angry client Xolani