MM
Mqondisi M
1 reviews | Active since Sept 2021
16 Sept 2021, 10:28
iWYZE inefficient to deal with claims
Had an accident, its 2 weeks down the line and no update, when i call them they just apologise and still do nothing.
They are very efficient when they need business, but supper inefficient when your have to deliver their part of the deal.
I would not recommend iWYZE to my enemy.
Helpful (0)
Replies (6)0
Replies (6)
iWYZE's replyOfficial
16 Sept 2021, 11:01Dear Mqondisi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
iWYZE's reply16 Sept 2021, 11:01
Official
Dear Mqondisi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
MM
Mqondisi M's updateReviewer Update
16 Sept 2021, 11:20Hi,
Ill wait and see.
Ill wait and see.
MM
Mqondisi M's update16 Sept 2021, 11:20
Reviewer Update
Hi,
Ill wait and see.
Ill wait and see.
iWYZE's replyOfficial
16 Sept 2021, 12:54Dear Mqondisi
We have received a confirmation that an agent has contacted and assisted you.
We have received a confirmation that an agent has contacted and assisted you.
Kind regards
The iWYZE Team
iWYZE's reply16 Sept 2021, 12:54
Official
Dear Mqondisi
We have received a confirmation that an agent has contacted and assisted you.
We have received a confirmation that an agent has contacted and assisted you.
Kind regards
The iWYZE Team
MM
Mqondisi M's updateReviewer Update
16 Sept 2021, 17:21Yes, they have.
Ill keep you posted...
Ill keep you posted...
MM
Mqondisi M's update16 Sept 2021, 17:21
Reviewer Update
Yes, they have.
Ill keep you posted...
Ill keep you posted...
iWYZE's replyOfficial
17 Sept 2021, 07:46Dear Mqondisi
Thank you for the update.
Thank you for the update.
Kind regards
The iWYZE Team
iWYZE's reply17 Sept 2021, 07:46
Official
Dear Mqondisi
Thank you for the update.
Thank you for the update.
Kind regards
The iWYZE Team
MM
Mqondisi M's updateReviewer Update
23 Nov 2021, 10:02iWYZE subsequently allocated an agent who helped me through the claim process. I think that iWYZE must act swiftly to respond to claims... when your customers contact you to claim, treat them with respect and understand that they are in distress, lack of communication is worst thing you can do at that time.
My claim was paid and i am satisfied.
My claim was paid and i am satisfied.
MM
Mqondisi M's update23 Nov 2021, 10:02
Reviewer Update
iWYZE subsequently allocated an agent who helped me through the claim process. I think that iWYZE must act swiftly to respond to claims... when your customers contact you to claim, treat them with respect and understand that they are in distress, lack of communication is worst thing you can do at that time.
My claim was paid and i am satisfied.
My claim was paid and i am satisfied.