iWyze Incorrect, Wrongful and *****ulant ICT/Credit Bureaus Report

It is to no surprise that I find all these negative reviews on Old Mutual and iWyze. Old Mutual/iWyze wrongfully and incorrectly listed R225 to my ICT/Credit Report. I reached out to Old Mutual on numerous occasions, telephonically and via email. All that they have been able to do is confirm that my account is not in arrears, nor has it ever been in arrears. Payments go off monthly via debit order and has never bounced. Two weeks later and the company has still not contacted me to explain how this error occured and what they are doing to fix it. In the meantime, it negatively impacted my credit score. There are a couple of other issues, like the fact that even after having had the policy for 2 years, they never sent me a copy of the policy. I had to request it and only then they sent it to me. They moved the gap cover policies from one insurance administrator to iWyze in January 2021 and never informed us of this change. I cancelled my gap cover policy and moved to a new provider, and am taking the matter further with the credit bureaus.