iWyze = iDumb: The Worst Insurer Ever

Today is exactly 3 weeks since we lodged a claim with iWyze, after the hailstorm. It’s been downhill since then. Two weeks ago I received a call from a person named Thulani informing me that the assessment report has been finalized and that Is should expect a call from Busi – our so-called Claims Advisor. Needless to say, I am still waiting for that call. Instead and to my shock, I received a call from another assessor informing me that they have just been appointed to conduct an assessment at our house. I told them that an assessment has already been done and why are they doing another one. After a heated exchange, I allowed them to do the assessment. To their credit, they kept us informed about their progress, including informing us that they have now submitted their report to iWyze. To my shock yet again, last week Friday, I received an email from iWyze claiming that they are waiting for a report from a service provider. Yet, all the service providers we have spoken to confirmed that they have submitted their reports to iWyze. The only conclusion I can come to under these circumstances is that: • iWyze has received the reports, they are just busy manufacturing reasons to reject the claim or; • They have received the reports, they are just *********** or; • They are lying to us or; • They have received the reports but decided to blame the service providers or; • They have not received the reports, which means that the service providers are lying to us or; • All of the above. In the meantime, the damages in our house have not been sorted and in fact they are progressively getting worse. The ceiling in our bathroom is just about to come crashing down, most likely causing more damages. We have had not hot water for days and not being able to use our stove due to the damage to the electricals. The so-called Claims Advisor (Busi) is never available to take our calls. Thanks to Sibongile for taking our calls and for somehow becoming our Claims Advisor. Unfortunately, nothing has been done still. Thanks iWyze for “ruining our Christmas”