Iwyze home contents claim

I have an objection with the decision taken by IWYZE, I have logged on the IWYZE APP on the 15.08.2024 to check the claim status and noticed that it was set to finalised without any consultant communicating, then I requested a call on the same day around 4 pm. The consultant called me and informed me that they are still waiting for quotations for the same cellphone and that she will give me a call before end of Friday 16.08.2024

On the 20.08.2024 around 6 pm I requested another call back and Jerry Lenong assisted and informed me that Busisiwe Mooka is busy she will give me a call on the 21.08.2024 which she did and informed me that she handed the claim to management and it has been rejected.

What does not make to me is why after 4 months I am told that I didn't cover electronics on home contents policy, this was supposed to be checked before they asked me to submit supporting documents. Again to be informed that the insurer is awaiting quotations for the same phone????

On the 21.08.2024 Busisiwe then back dated the statuses to 06.05.2024 whereas she only informed me on 21.08.2024. Even the way she addressed me on the call it was not professional at all she even hanged up the call before I could tell her that I'm surprised that only today she picked up that electronics are not covered.

I'm not happy with this decision.

Claim number

2024/04/19

Claim notification reported 2024/05/05

Assessor report received 2024/05/06

Finalising/ Validating claim 2024/05/06

Claim rejected