SM
Sydney M
1 reviews | Active since Mar 2021
24 Mar 2021, 09:34
Iwyze has the most frustrating claiming process.
Iwyze Insurance has the most frustrating claiming process. It has been almost 45 days since I submitted a claim and they have not done anything about it. When I call I am always told the people working on my claim are not answering their phones or are not in the office. Each time I call I am met with excuses that does not appeal to business practice.
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Replies (2)
iWYZE's replyOfficial
24 Mar 2021, 09:53Dear Sydney
Thank you for bringing this matter to our attention.
We apologize for any inconvenience that you have incurred.
Please be assured that we will direct your complaint to the relevant department for assistance.
Regards
The iWYZE Team
Thank you for bringing this matter to our attention.
We apologize for any inconvenience that you have incurred.
Please be assured that we will direct your complaint to the relevant department for assistance.
Regards
The iWYZE Team
iWYZE's reply24 Mar 2021, 09:53
Official
Dear Sydney
Thank you for bringing this matter to our attention.
We apologize for any inconvenience that you have incurred.
Please be assured that we will direct your complaint to the relevant department for assistance.
Regards
The iWYZE Team
Thank you for bringing this matter to our attention.
We apologize for any inconvenience that you have incurred.
Please be assured that we will direct your complaint to the relevant department for assistance.
Regards
The iWYZE Team
SM
Sydney M's updateReviewer Update
24 Mar 2021, 13:31This is me coming for the second time. I am dissatisfied with your reply. You cannot issue a verdict of a claim based on digital assessment. Iwyze could have sent me to their accredited panel beaters to have my car properly assessed, it is with a heavy heart that if I fail to have my issues resolved here, I would be taking legal steps. This company has not been transparent to me as a customer. I went to four different accredited panelbeaters to have my car assessed, yet iwyze still rejected all the quotations I sent them.
SM
Sydney M's update24 Mar 2021, 13:31
Reviewer Update
This is me coming for the second time. I am dissatisfied with your reply. You cannot issue a verdict of a claim based on digital assessment. Iwyze could have sent me to their accredited panel beaters to have my car properly assessed, it is with a heavy heart that if I fail to have my issues resolved here, I would be taking legal steps. This company has not been transparent to me as a customer. I went to four different accredited panelbeaters to have my car assessed, yet iwyze still rejected all the quotations I sent them.