IWyze

My grandmother's roof got damaged in December during very bad weathers in Bloemfontein so she contacted IWyze as she had an insurance with IWyze they sent someone to have a look at it and he said the roof got damaged cause it needed maintenance... My mom later sent a query but the lady that helped her told my mom that complaints does not have a number where she can complain at and when my mom asked for the reference for the call she said to my mom that they don't have however she can use her nam(the consultants name) and the date.. My grandmother's claim number is***... The consultant Neo Makhele told my mom that queries does not have a number for her to complain to when my mom said to her that as far as she knows queries has a time frame this lady told my mom they will call her till this day no one has called we entering the winter season I want to know if iwyE is telling me that my grandmother should stay in the cold an elderly woman should sleep in the cold if Neo does nit care about her grandmother some of us care about ours..... My knowledge serves me with experience some people in the insurance sector ***** our elders thinking that they do not know or thinking they do not have anyone to assist them. I want to oyt it to you that Neo Mokhele and thus guy that was sent to syrvy my grandmothers house that didn't even come with equipments have frayed my grandmother if they haven't I would like to know why hasn't our claim been filed or addressed with its quiery...