iWYZE failure to allocate a panel beater

February 2018 I made a claim to iWYZE for my car rear door which i bumped at a the parking pillar. The claim was approved and I had to take the car to Nelspruit panel beaters. However I relocated to Pretoria on 1 March 2018, to which I made iWYZE aware and requested that they change the panel beaters to Pretoria. I have called the more than 5 times since the second week of March checking the progress of the change of panel beaters. Each time I call i'm either told that someone will call me in 2 hours or that whoever i spoke to last time did not write that i need change of panel beaters. It a month and a half now but still no panel beater. I am tired of calling to follow up because they pretend to be attending to my claim but do not. I have started searching for a better insurance company that will attend to my concerns.