Iwyze don't want to to process claimd

I am having a difficult time getting hold of any employee at Iwyze. I have a household policy for a numbervof years. Now that I need to submit a claim due to a burglary, nobody is there to assist. I phone the claims department, you are put on hold. For a long time. Moby returns your call. When you finally get through, they say they going to assist you then they politely terminate your call. It is three days now and no success. Iwyze is quick to answer calls if you want to take out a policy but reluctant to assist when you need to claim. Extremely bad service and I am extremely disappointed.