iWyze don't live up to their promises

Item: iWYZE
Rating: 1
Author: Johan R

Complaint Case No. ***

I’ve spoken to Sylvester Mathebula today regarding my complaint.

I also have spoken to the Team leader, Andrew, who promised me an email in response to my complaint by end of business TODAY. It is 18:03 and I have not received the promised feedback/apology/explanation.

I want to stress again regretting leaving Outsurance for iWyze. I’ve been with Outsurance for almost 6 year and no problems. It’s my second month with iWyze and already a second problem with you. You are not living up to your promises.

Helpful (0)

Replies (3)

iWYZE's replyOfficial

30 Dec 2025, 18:20

Good Day Johan,

We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.

Regards,
The iWYZE Team

iWYZE's reply30 Dec 2025, 18:20

Official

Good Day Johan,

We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.

Regards,
The iWYZE Team

Johan R's updateReviewer Update

30 Dec 2025, 20:02

I've received my formal letter of apology. Thank you for your reply

Johan R's update30 Dec 2025, 20:02

Reviewer Update

I've received my formal letter of apology. Thank you for your reply

iWYZE's replyOfficial

31 Dec 2025, 08:31

Good day Johan,

Thank you for confirming that you’ve received the formal letter of apology. We appreciate your feedback and the opportunity to address your concerns.

Should you need any further assistance or have additional queries, please don’t hesitate to reach out, we’re here to help.

Regards,
The iWYZE Team

iWYZE's reply31 Dec 2025, 08:31

Official

Good day Johan,

Thank you for confirming that you’ve received the formal letter of apology. We appreciate your feedback and the opportunity to address your concerns.

Should you need any further assistance or have additional queries, please don’t hesitate to reach out, we’re here to help.

Regards,
The iWYZE Team