iWyze don't care about you as a client / potential client in the future

I was in an accident towards the end of 2018 around November, a lady bumped me from the back and had to claim through her insurance for the repairs to my car. I am not a client of Iwyze but the lady who bumped me is and my dealings with them have been shocking.

I have to this day never heard from the person who is responsible to be dealing with my claim at iWyze, numerous times I emailed and then phoned them to deal with a very rude person who did not handle the call professionally at all.

She told me that I am not the only claim that they are dealing with and if it was such an inconvenience then I could have claimed through my insurance. Why should I claim through my insurance when I will have to pay my excess, car hire and my premium will have chance of getting pushed up? All that inconvenience for something that was not my fault to begin with.

Next the assessor at iWyze did a digital assessment from the photo's that the panel beater and myself had taken, my car was never physically assessed on their side. When I went to get quotes from the panel beater, I asked them to lift my car onto the rig to check the damages behind the bumper, my damages came to R50 000, it took iWyze weeks to come back to me and tell me they accept to pay R28 000. This is not sufficient to cover my car's damages so I did not sign but asked them to get the assessor to contact the panel beater, it has been a week and the assessor has made no contact with the panel beater.

Again I am back to following up and there is no feedback. Can it really carry on like this and take this LONG to go through a claim process. I am disappointed with iWyze, a digital assessment is ridiculous, you cannot check damages based on photo's.

I will in future not recommend iWyze to anyone. Not even I myself will take up insurance with iWyze.