Iwyze doesnt take care of its customers ,long claiming process

I requested a claim on my car on the 2022/10/08 till to this date 2022/11/09 there is no movement on my claim.They say they stilll validating my claim Im getting frustrated because my car hit a pavement damaging one wheel but the insurance is giving me a run around about my claim . When im asking them about the storage cost where my car is placed,they say i have to cover the costs should my claim be declined. I've done what has been requested of me. I've been frustrated more than enough