iWyze doesn't seam to take reviews we post here seriously like other insurers

About three weeks ago I wrote a review regarding a claim that I submitted about 4 (FOUR) months ago to iWyze, iWYZE responded saying they will follow up with the claims team on the status of the claim. Three weeks later I'm still sending email and making phone calls with no progress whatsoever regarding my claim.

Till today (15 June 2023) I still don't have my vehicle, and the delay is with iWyze, after submitting all required papers/documents they requested, They still making excuses to delay my claim even further.

My claim is currently handle by a repair management consultant by the name of Bafana Shekwalakwala, everytime I call his office, It's either I don't get hold of him at all and when I do get hold of him he tells me he understands my frustrations and he's not responsible for assessments (And mind you this is a whole repair management consultant telling me this) and that he still needs to chat with the assessor and get back to me and again this is 4 (FOUR) months after my claim was submitted.

Even after I posted my initial review, looks like iWYZE had better things to do than to resolve my issue.

During the investigation of my claim nothing was picked up that would make my claim invalid, but here I am 4 (FOUR) months later, Still waiting for my claim to be approved and my vehicle repaired.

@iWYZE, I'm not sure if the only way for my claim to be prioritized is to escalate this matter to relevant authorities or what?