Iwyze doesnt pay out

I have uninterrupted cover with Iwyze for more than 3 years and in 2019 February had a problem with my bank account where the premium was reversed as the result i was informed my cover would have to be reinstated and immidietly paid the premium and cover reinstated.

I then received a new and updated policy schedule with No Claim Reward illustration and projected date , later in the year when i changed adress i was told the date for the new No Claim Reward has moved to 2021 . I feel i was misled and given a policy schedule with wrong projections. Each time i call to query this i was given different explanations one of them was that i claimed for a stone chip on the windscreen which doesnt count and the other that my policy was interrupted.

I kept asking why i was given a wrong policy schedule as it is a binding contract for me and Iwyze. I was never given proper explanation now i know how they operate when it comes to paying out after the recent incident which took place in KZN of dead man in their offices.