Iwyze doesn’t pay full accidental claims!

I was involved in a car accident, my car was crushed on the front wheel & bumper. Made a claim, took long for my car to be fixed only to realize the panel beater partially fixed the car (exterior of my car & wheel replacement were only done). Driving the car for a few days I picked up sounds & inconsistent braking on my vehicle. Returned the car back for thoroughly assessment as it still fell under claim warranty, the panel beater picked up severe damage on the suspension drive shaft - panel beater admitted they didn’t check the car thoroughly therefore submitted additional quote to Iwyze, guess what - they declined stating this falls under wear & tear. How on earth does an accidental claim get fixed only on the exterior and not check the car thoroughly inside out for any hidden damages that have been caused by the accident crash. This insurance is the worst to deal with, they never communicate with you, you always have to call and chase them, they select which parts they want to cover you and the rest push it for wear & tear by their stupid assessors, of which they don’t even give you feedback but have to wait for weeks till you scream at their staff to get hold of the assessor. I’m frustrated and still don’t have my car back it’s going for two weeks now and my car is still not fixed.

I recommend no one joins this insurance as you will just get your premiums taken and no help from them. I still need to go through a access refund process with them and I bet it will be a tedious process as what I’m already experiencing.

I am carless, the vehicle is at the panel beater untouched - the technician there mentioned I will not be able to drive it as the damages are too dangerous for it to be on the road. Days are ticking and I bet next thing they’ll tell me to pay for storage. I’m stuck on this claim, using public transport at the moment and have to keep chasing them. What a disappointment and inconvenience I’m experiencing.

I’ll definitely take this up with all legal route, social media exposure and media coverage for people not to experience what I am currently undergoing.

the manger Ntombi didn’t even show any sympathy, She just kept on questioning me and said they will not cover.