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Craig H

1 reviews | Active since Dec 2023

11 Dec 2023, 15:41

IWYZE does not settle claims !

I joined Iwyze about two months ago and put in a claim when my gate motor was ******. The claim was logged 27/11/2023 08:39 AM, to date(11 Dec 2023) the claim is still not settled. Since i logged the claim i have been hit with red tape, poor communication and complete lack of customer service! My claim is less than R5k(when taking access into account) i shudder to think what will happen when i have bigger claims! Unfortunately I do not have any faith that Iwyze will honour claims and are just after your premium. Do not join this company their ethics is very bad! their staff is trained on how not to honour claims and frustrate you to the point where you give up.

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Replies (2)
iWYZE
iWYZE's reply13 Dec 2023, 11:25
Official
Good day Craig,  We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further.  Regards The iWYZE Team 

Best regards,

iWYZE
iWYZE's reply13 Dec 2023, 11:44
Official
Good day Craig

We received feedback from the claims team stating they are waiting for the information from you.

" The client did not provide us with all information requested from his side,  Emails and calls have been made to advise the client with the outstanding information"

Please provide the requested information to ensure the claim is validated.

Regards
The iWYZE Team

Best regards,