IWYZE disrespectful service from all departments

Poor service and disregard for clients,had an accident 2022 October,I've had to chase a guy called Thamsanqa to attend to my logged case for months on end,whilst my car was laying somewhere in one of the panelbeaters. After months of trying to get this guy to do some work,this caused me so much heartache and regretted moving to this insurance company. My car was eventually fixed and collected 15 Dec 2022 after chasing Iwyze, even the panelbeaters started to call me asking when am I getting approval as the car has been laying here for more than a month and a half. ****ty service I received. Complaints department was copied numerous times, not even a single call or response from them to help me. In Jan I get a call from their legal department (useless), asking for pics of the incident and that they will be working on getting my claim paid back to me, we are now 1 May,no communication from these guys on status updates,I've emailed specific people who were excited to get all my details regarding the incident,after receiving these, they stopped responding to emails , WHY? When am.i going to get service from Iwyze, I'm diligently paying every single month,why are all your departments refusing to work? I need an update from the legal department you are working with, what happens to all these claimed amounts? Details are requested by a very enthusiastic lady which I mailed,as soo as she got all my pics and details,refused to respond to all emails sent,Why is that ? Can someone from Iwyze stand up and do something to assist?