IWYZE DISGUSTING SERVICE

<p>On the 25 July 2017 i called my house hold insurance (iwyze) regarding my wading machine that has stopped working, then they registered a claim for me. Then they appointed someone to come collect the washing machine. Then on the 26 i called then again for a follow up. I spoke to Fezile Mabhuda who was not willing to assist me at all. He told me that my claim has been rejected due to the machine that was overperiod or old, when i asked him what time is this period, he says he cannot tell me but they dont insure old contents and they can also not fix. I told him that i dont know what was he telling me they never told the age of the content that they insuring, i know that i am covered for everything. He says he is not going to continue with our conversation, he says i am not listening whereas i told him that i dont understand him. when i asked him to put me through to thier complaints department he told me that he cannot do that, the agent who picked up the call the time i was calling to register the claim is the one who is suppose to help not him. He is so unproffestional , his service is more than the word poor, he is disgusting.</p>