KS
Kwena S

1 reviews | Active since Aug 2019

07 Aug 2019, 09:25

iWyze Disappoints and Excuses

iWyze has really disappointed me.

Their website claims to take roughly 10 days to deal with a claim. However, on 22 June 2019 (almost two months) I was involved in an accident and I'm still waiting to date.

After only getting a reference number at the third attempt. My claim went from handler to handler and now silence. Two assessors later still nothing.

This is my first ever claim and I can only hope I don't have to ever again go through this. Logging on here and seeing all the complaints about their service is really demoralizing to say the least.

I've been telling all my friends to use iWyze because I felt their prices were reasonable. But having to go through their claim process is the worst I've experienced. This is all at a time I need them the most and I'm being let down big time. I'm made to feel like I'm for grant for insurance cover I pay for.

I'm really at my at a loss for words.

0
Replies (2)
iWYZE
iWYZE's reply07 Aug 2019, 09:36
Official
Dear Kwena, 

We are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we have escalated the matter to a manager to look at and provide you with feedback today.

 Regards
 The iWYZE Team 
KS
Kwena S's update22 Aug 2019, 09:03
Reviewer Update
It is now 61 days since my accident. No response.

This public response about feedback was a smokescreen. I was only called to be told about further delays.