Iwyze disappointment

Still waiting on a call from your assessor I left my number with him. And I still haven't received a call from this review

Still have not received a call and I'm driving around with broken parts.

I phoned the assessor and this is what's going on I asked them how they were able to come up with that qoute of R8 748.21 and was told that they phoned another panel beating shop and that's the amount they came up with so I asked them who is the panel shop and where is the qoute? Old mutual told me that it was a telephonic conversation and they didn't have the qoute so i asked which company did the phone to get the qoute and they told me and gave me the number for the place that gave them a qoute and told me to speak to a certain individual. I tried the number which is in Richard's bay and the number doesnt exist so I googled the business which is in empangeni and phoned them I asked the guy that answered if I could speak to the person old mutual referred me to and he said no one by that name works there. I further asked if he had got a call from anyone at old mutual and he said no and I also asked about the number that old mutual sent to me and he said that was an old number hasn't been used in a very long time... I phoned old mutual back told them about what happened and he said I must send a report to them saying what I was unhappy about which I did. I then phoned the panel beating shop that old mutual apparently got the qoute from of R8 748.21 and asked if they had received a call from old mutual giving them the claim number he said no he hadn't and that it could have been a call which hadn't been in the system so I said alright no problem can I get pricing and he said yes no problem and I asked about the head light which he gave me a price for and I also asked him about the grill and was told he didn't even have a listing for that part? So how can old mutual get a qoute from a company when they dont even have a listing for a part? How ***** is this? Why send me to a panel beating shop that qouted R13 708.72 and then "work out" a qoute on their own and go according to that. I've tried to phone back the assessor who told me he would reply right away to the email about 6 times and now it's a silent call? I have two vehicles insured by iwyze home contents and jewellery and this is the first claim I've made and this is the service I get? Not one phone call has been made to me and I'm still driving with the vehicle that has broken parts on it. Are you going to be responsible for what happens if a traffic official pulls me over? This happened mid December and its mid January and I'm still waiting for this to be sorted out

16th of Jan and still haven't received a call from Iwyze. Do you care about your customers. It's raining in my area and water is getting in the headlight if anything else gets damaged due to your lack of service you'll be sure to know about it

Still no reply the next day