IWYZE DE*****ED ME:

Item: iWYZE
Rating: 1
Author: Matsela T

Actually I just rated 1 star because there is no 0 rating. I got a call from a guy from IYWYZ to compare my car insurance. I gave him the details of the car and requested him to give me the quotation in order for me to compare with the existing from or two weeks he was making a follow up it was around the 27th if May.2020. last week Friday he called and I told him I don't want the insurance. All of a sudden on the 15th they debited my account. My question is where did he get the banking details. It means he checked my other policy with Old Mutual and get the details there because I did not give him my banking details. That is *****. I did not accept the policy. I want my refund ASP.. the quotation red is ***1

Regards

Matsela Takalo

Helpful (0)

Replies (3)

iWYZE's replyOfficial

17 Jun 2020, 11:35

Dear Matsela Takalo

We acknowledge receipt of the complaint and we regret to learn that our service has disappointed you.

Please note that the matter has been escalated to the relevant department for assistance.

Regards
The team at iWYZE

iWYZE's reply17 Jun 2020, 11:35

Official

Matsela T's updateReviewer Update

17 Jun 2020, 12:40

I have reversed the amount of R1004 from my bank

Matsela T's update17 Jun 2020, 12:40

Reviewer Update

I have reversed the amount of R1004 from my bank

Matsela T's updateReviewer Update

17 Jun 2020, 18:16

Thank you for the prompt response. I wish you could have responded instantly when I sent the complaint since Friday like you did when I sent it to Hello Peter after my frustrations. I welcome your response and apologise for the allegations, however, I sent another email to Old Mutual to respond to my complaint. If they don't respond as well within three days, I will take the matter up.
Regards
Matsela Takalo

Matsela T's update17 Jun 2020, 18:16

Reviewer Update